Here is what happens. I get called back, the assistant takes me into the room. Tells me to drop my pants, gives me a paper sheet to cover up with and I lie down on the table. The doctor comes in, takes off the paper sheet, then says a "little bit of saline" which he squirts in and immediately and I mean immediately inserts the scope. The longer he is in there the more it hurts. The last three times, he says I see a little redness and does what he calls a bladder wash. I worry for 4-5 days and then I see it online that it comes back negative. I compare the lack of numbing agent to a dentist with one chair. While the dentist is waiting for the Novocaine he cannot work on another patient. This is a very large practice, but maybe they only have on room to do the scopes. I am glad that I am not crazy and this is not normal. Like I said my family doctor told me before I went the first time that I would be so numb that I would not feel a thing and that is what I read online.I think that it is time to find a new doctor. During my surgery, they installed a stent which was in for three weeks. I called before I went back to have that removed and asked the nurse if he would be using a numbing agent this time and she said "yea, he will use a little numbing agent" , no such luck. Thanks for the response.